Shipping & Delivery

Delivery Rates

Please refer to the chart below to the delivery charges on different Zones. Our system automatically calculates the delivery charges based on the shipping post code at the time of cart checkout.

Zone Postcode Shippping Rate per Pallet
ZONE 1
CO, CM, AL, B, BA, BB, BD, BL, BS, CB, CF, CH, CV, CW, DA, DE, DN, DY, EN, FY, GL, HD, HG, HP, HR, HX, IP, L, LA1 – 9, LE, LN, LS, LU, M, MK, NG, NN, NP, NR, OL, OX, PE1-20, PE26- 29, PE32 – 34, PE37+, PR, RG, RM, S, SG, SK, SL, SN, SP, SS, ST, TF, WA, WD, WF, WN, WR, WS, WV
FREE
ZONE 2
CR, DH, DL, DT, HU, KT, NE, PE21 – PE25, PE30 – PE31, PE35 – PE36, PO1-PO29, RH, SM, SO, SR, TA, TS, YO
£5.00
ZONE 3
BH, BR, BN, EX, GU, LD, ME, TN, TQ
£10.00
ZONE 4
CA, CT, DG, EH, FK, G, KA1 – 26, KA29+, KY, LA10+, LL, ML, PA1 – PA19, PL, SA, SY, TD, TR
£15.00
ZONE 5
AB10-16, AB21 – 25, DD, IV1 – 3, IV12, IV30 – 36, PH1 – PH7, PH14, AB1 – 9, AB17 – 20, AB26+, IV4 – 11, IV13 – 19
£35.00
ZONE 6
E, EC, HA, IG, N, NW, SE, SW, TW, UB, W, WC
£15.00
Ireland and Islands
Belfast City, Rest of Northern Ireland,  County Dublin, Rest of Eire, Guernsey and Jersey, Isle of Wight PO30 – 41, Isle Of Man IM1 – IM9
£100.00
Scottish Highlands & Islands
HS1 – HS2, IV20 – 29, IV37+, KW1-14, PH8-13, HS3+, KA27-28, KW15-17, PA20+, PH15+, ZE
£100.00

For an accurate delivery charge to these areas, please email our office at sales@thestonemart.co.uk

Overview of Delivery

Deliveries normally occur between 8:00 AM and 5:00 PM. Once your order has been placed you will be contacted and provided with a date for delivery.

We do not deliver items to multiple addresses.

How Long Will Delivery Take?

Delivery will normally take between 3-5 working days. We will contact you by email within one working day of placing your order to suggest a delivery date. If the date provided is unsuitable, please get in touch and we will re-arrange the delivery date.

Delivery Addresses

We deliver to all UK mainland addresses. There is, however, an extra charge for deliveries to Northern Ireland, Scottish Islands, Isle of Wight, Isle of Man, Isle of Scilly, Jersey and Guernsey addresses.

Please note that for those customers who live in some remote/rural areas our delivery service may be extended by 2 working days or we may contact you to advise that your address is not serviceable.

Delivery to an address other than your billing address is permitted.

Delayed Delivery

We offer a flexible delayed delivery option for a period of up to 4 weeks free of charge to accommodate individual project circumstances. However, if the requested delay exceeds 4 weeks, a nominal fee of £1 per pallet per week will be applied to cover extended storage and handling costs.

Delivery Failure

Customers must ensure that the delivery point for unloading is suitable for a tail-lift, manual pump truck method of delivery. The pump truck can only moved a short distance on a solid and level surface. It cannot be moved on soft surfaces like sand, grass, gravel etc.

By entering into a sale on our website customers should ensure that these terms are understood. If costs are incurred because the delivery company cannot carry out their delivery, then these costs will be borne by the customer. In this case it would be all costs for outward and return delivery in addition to applicable restock charges that may apply.

Please also note that failure to be at site on a day that has been pre-booked for delivery could incur a redelivery charge of anywhere upwards of £60 per crate or pallet. This charge is directly from the delivery company, we do not add any additional fees.

If in any doubt about these terms, please call our customer services team BEFORE placing your order online.

Further Information

Whilst we will always make every effort to deliver the products on the agreed delivery date we can not be held responsible for matters beyond our control that results in your products not arriving on the day in question.

Please do not book tradespeople or hire equipment until you have received your order.

In the unlikely event of your product not arriving on the scheduled delivery day we will normally be able to deliver the products the next working day.