EASYCare Grout Residue Cleaner

Azpects Grout Residue Cleaner is a ready-to-use solution designed for quick and effective removal of grout haze. Suitable for both interior and exterior surfaces, it boasts a pleasant fragrance and is easy to apply without any fumes. Ideal for eliminating EASYGrout residue, this cleaner can cover up to 40m² per litre. It works on glazed and unglazed ceramic tiles as well as any acid-resistant surface. The formulation combines mild acid replacements and surfactants to dissolve and emulsify stubborn grout and mortar residues, leaving surfaces bright and free of film.

How We Deliver

• We deliver to the curbside only. Our 18-tonne lorry will park at the closest safe spot to your address. To ensure a smooth and convenient delivery, the driver will place the items on the nearest hard or preferred surface.
• We need a hard, flat surface (like tarmac or concrete) to deliver. We cannot deliver onto grass, gravel or bumpy ground. If our lorry cannot reach you, you'll need to arrange moving the items yourself.

When We Deliver

• You can pick your preferred delivery date at checkout, however we cannot be held responsible for delays due to circumstances beyond our control.
• We recommend appointing a tradesperson only after receiving the product and ensuring its quality.
• We deliver Monday to Friday, 8am to 5:30pm. We also deliver on Saturdays with an extra fee of £80.
• For an extra fee of £15, you can choose morning or afternoon delivery

In Case of Delivery Failure

• If delivery cannot be completed due to access issues, road closures, restriction, or no one being present to accept the product, redelivery charges of £60 will apply. Therefore, customers must inform us of any such limitations before shipment dispatch. To know more, please explore our Shipping and Delivery policy.

Damages & Shortages

• Some damage is expected to occur with stone products during transport. We suggest ordering 10-15% extra to allow for cutting, waste, damage and for any pieces you might not want to use due to design adjustments and/or aesthetic reasons.
• We do not accept claims for transit damage under 5%. For damage or quality issues, please email us with details. Once approved, refunds will be processed as per our Terms and Conditions. Free replacements are not provided.

Returning Items & Failed Collections

• You can return items in their original condition and packaging within 14 days of receipt.
• A £100 collection fee per crate applies to all returns along with the shipping cost.
• If a collection fails due to non-compliance with our Returns and Refunds policy, a £60 charge will apply to cover rebooking costs.

If you have any questions about delivery, please contact us before you order.

Delivery Requirements & Restrictions

• Patio Paving - These natural sandstone slabs are ideal for garden patios and terrace paving
• Styling - The riven and tumbled pavers are ideal for cottage gardens, traditional or rustic property settings
• Variety - Raj sandstone has variations in colour and pattern, each flagstone is unique
• Versatile - These classic sandstone pavers come in four different sizes, with matching circle features available
• Durable - Sandstone is hardwearing and long lasting, and it is easy to clean and maintain
• Stability - sandstone is less prone to thermal expansion/contraction cracks than concrete
• Price - Raj Blend is great value of money and cheaper than many concrete alternates
• Provenance - Sustainably sourced and ethically quarried under the ETI Base Code.
• Colour / Pattern - Natural sedimentary patterned stone characterised by rosy brown, tan, sienna and grey colour variations

• Planning is Key: A solid plan is crucial for a successful paving project. Ensure adequate drainage to make your project safe and long-lasting.
• Preparation: Mark out the area and excavate accordingly. For foot traffic, a 100-150mm layer of crushed hardcore is generally sufficient, while driveways or areas with wet soil may require up to 200mm. Domestic driveways typically need excavation to a depth of 200-250mm. Extend the excavation by 150-200mm beyond the boundaries to allow space for edge restraints.
• Sub-Base: Lay a suitable sub-base, such as crushed hardcore, extending beyond the paving stones for added stability. Compact this layer using a vibrating compaction plate (Wacker Plate) for a firm foundation.
• Mortar Bed: Once the sub-base is compacted, apply a wet bed of concrete mortar in a 4:1 ratio of washed sharp sand to cement. Aim for a laying course of 35-50mm.
• Full-Bed Support: All paving stones should be laid on a full bed of concrete to support the entire stone. Avoid spot bedding, as it can cause instability. Be sure to clean off any cement stains immediately to prevent marking, and do not use acid-based cleaners.
• Laying Stones: Carefully position each paving stone on the mortar and tap into place with a rubber mallet, leaving adequate joints. Continue laying in your chosen pattern.
• Driveways: For driveways, compact the sub-base and build edge restraints using kerbs or blocks set on a concrete bed to provide stability.
• Curing and Jointing: Allow 48 hours for the slabs to cure before proceeding. Use an industry-standard jointing compound to fill the joints. This can be sourced from local builders' merchants or on our website. Always follow the manufacturer's instructions when using jointing compounds.
• Laying Circles: When laying circular patterns, start with the centre stone and work outwards. If incorporating a circle into a larger patio, always lay the circle first.

These are general guidelines and not exhaustive. For more detailed advice, visit www.pavingexpert.com or consult your installer.

ABOUT US

1. Who is The Stonemart?
   The Stonemart is a UK-based company offering premium Indian stone paving for trade and retail customers.
2. What makes your Indian sandstone paving premium quality?
   Our stones are handpicked from trusted quarries for durability, quality, and aesthetic appeal.
3. Are your products ethically sourced?
   Yes, all our stones are ethically sourced, respecting both environmental and labor standards.
4. Where are your stones sourced from?
   We source our stones directly from reputable quarries in India.

PAYMENT

1. What payment methods do you accept?
   We accept major credit/debit cards, PayPal, Apple Pay, and bank transfers for large orders.
2. Is it safe to make payments on your website?
   Yes, all payments are securely processed through trusted gateways to protect your data.
3. Do you offer any financing options?
   Currently, we do not offer financing options.

ORDERS

1. How do I place an order?
   You can place an order directly through our website or contact our team for assistance.
2. Can I change or cancel my order after it's been placed?
   Yes, contact us within 24 hours to modify or cancel your order.
3. How do I track my order status?
   A tracking number is provided via email once your order is dispatched.

CUSTOMIZATION

1. Do you offer custom sizes for paving stones?
   Yes, we offer custom sizes based on your project requirements.
2. Can I choose a specific color variation or pattern?
   You can choose from available color variations, and we do our best to match your preference.
3. How long does it take for customized orders to be processed?
   Custom orders may take longer; we provide an estimated timeline upon order confirmation.

SHIPPING AND DELIVERY

1. What are your delivery charges?
   Delivery charges vary by location and order size, calculated at checkout.
2. How long does delivery take?
   Standard delivery takes 3-5 business days; expedited options are available.
3. Do you offer international shipping?
   We currently ship exclusively within the UK.
4. Can I schedule a specific delivery date?
   Yes, you can request a specific date during checkout, subject to availability.

RETURNS

1. What is your return policy?
   We accept returns within 14 days of delivery for unused items in original condition.
2. How do I initiate a return?
   Contact our support team to start the return process and receive a prepaid shipping label.
3. Are there any charges for returns or exchanges?
   No, returns are free if items are defective; otherwise, fees may apply.
4. How long does it take to process a refund?
   Refunds are processed within 5-7 business days after we receive the returned item.